Our News
TSM report 2024
The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework. All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services. The measures are aimed at helping improve standards for people living in social housing by: • Providing visibility, letting tenants see how well their landlord is doing. And enabling tenants to hold their landlords to account • Giving the Regulator insight into which landlords might need to improve things for their tenants The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly. Here are our TSM results for 2023/24
Office opening hours update
Just a reminder, as publicised in our recent newsletter. We have reviewed our office opening hours and can confirm as from the week commencing Monday 29th April 2024 our opening hours will change to; Monday to Friday 9.00am to 1.00pm. This arrangement is being trialled and will be monitored for a three month period to see if we are meeting the demand of our customers. If you have any questions regarding these changes or you have any suggestion for future office opening hours please let us know. Please note tenants can still meet with staff between 1.00pm and 5.00pm but will need a pre booked appointment.
Spring 2024 Newsletter
Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
Westfield welcomes a new CEO
Introduction from Helena Evans
Annual Report 2023
Welcome to our Annual Report to Tenants 2023. The report’s purpose is to inform you of our activities and performance over the last year (2022-23). The report summarises our work and performance. If you require any further information, please do not hesitate to contact us.
Stock Condition Survey - Update
We have now completed the stock condition survey project. Thank you to everyone who gave access to the surveyors. We are now analysing the data to inform our future stock investment programme. For those properties they were unable to survey, remaining surveys will be completed by members of our Maintenance Team. Staff will contact tenants directly to arrange mutually convenient appointment times. If you have any questions about this, please contact us on 01900 602906 or email enquiries@westfieldha.org.uk
Our calendar of events 2023
Westfield Housing Association Tenants and Residents Calendar of events 2023 As promised, we have developed a calendar of events for 2023. At the request of our Tenants and Residents, we have worked alongside our Residents group to develop a calendar of events for 2023. If you are interested in taking part in any of the events displayed on this calendar or would like to know more, please get in touch on 01900602906 or email enquiries@westfieldha.org.uk. Prices available on request. Be sure to put your name down fast to avoid disappointment. Places are allocated on a first come first served basis.
Plans to improve the energy efficiency of Westfield homes
With the current cost of living crisis making your home warmer and less costly to heat is a priority for us. We are currently developing plans for improving the energy efficiency of all our homes and will provide more details in the new year. UP DATE COMING NEXT WEEK
Read Article "Plans to improve the energy efficiency of Westfield homes"
House Mark Star Survey
We are inviting our tenants to take part in a STAR survey. Tenants have a central role in shaping our services.  One of the ways we do this is by asking for feedback through our Survey of Tenants and Residents (STAR). Please click on the title to take part in our Survey.
New Gas Servicing & Maintenance Contract
Following a tender process in late February/March AFM Gas Services Ltd have been appointed as our new Gas Servicing and Maintenance contractor. AFM will replace Sure Maintenance. The new contract commences on Monday 27th March 2023. Under the contract AFM will carry out all annual gas and solid fuel servicing’s, gas responsive repairs (both in and out of hours) and some heating system replacement/installation works. From 5.00pm on Friday 24th March, tenants will no longer be able to contact Sure Maintenance direct and any repairs relating to heating or hot water should be reported to us via our tenant’s portal, emailing repairs@westfieldha.org.uk or by phone on 01900 602906. We are confident that AFM will provide an excellent service and ensure homes are safe. If you have any queries, please do not hesitate to contact us.
Damp & Mould
There has been a lot of coverage in the media recently regarding damp and mould issues in rented homes and the failure of landlords to tackle the problem. There has been a particularly harrowing case of a young child’s death linked to living in a damp home and other cases of tenants living in unacceptable conditions.
