Our News
Spring Newsletter 2025
Welcome to our Spring Newsletter 2025. We hope you find it useful and informative. If you would like to discuss any of its contents or have ideas for future content, please let us know on 01900 602906.
Tenant Handbook
We are pleased to launch our new Tenant Handbook. The Handbook is designed to help new tenants settle into their new homes and offer existing tenants an easy-to-read guide explaining the services you can expect from WHA as your landlord and information on your responsibilities as a tenant. We have tried to include as much general advice as possible, with more detailed advice about rent and repairs. We hope you find the information useful. If you think there is any information missing, please let us know.
Social Housing Decarbonisation Fund (SHDF)
We're thrilled to announce that we have been provisionally allocated an additional £436,000.00 from the Government’s Warm Homes: Social Housing Fund for Wave 3. With Westfield matching this funding, we'll be able to improve the energy efficiency of around 86 homes over the next three years through this initiative, bringing all of our properties up to an EPC rating of C or above. This investment will help us: - Deliver warmer, energy-efficient homes - Combat fuel poverty - Reduce carbon emissions This funding builds on the progress we've made over the last two years through the Social Housing Decarbonisation Fund Wave 2.1 where we carried out energy efficiency work to 69 of our properties. We will be contacting the tenants who will be receiving this work in the coming weeks.
Christmas Newsletter 2024
Welcome to our Christmas Newsletter 2024. We hope you find the contents useful and informative. We would like to wish you all a very merry Christmas and a happy and healthy New Year.
Annual Report 2023-2024
Welcome to our Annual Report to Tenants 2024. The report’s purpose is to inform you of our activities and performance over the last year (2023-24). The report summarises our work and performance. If you require any further information, please do not hesitate to contact us
Summer Newsletter 2024
Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
New lease of life for former Allerdale Council land
Colleagues from Cumberland Council today attended the opening of six new bungalows built by Westfield Housing Association on land gifted by the former Allerdale District Council. The bungalows, completed in June 2024 on the old welfare site in Workington, will provide affordable and suitable housing for the over 55s and those with mobility issues. The homes will allow them to access versatile accommodation that can adapt to changing circumstances, therefore allowing the tenants to live in their local community for longer.
Read Article "New lease of life for former Allerdale Council land"
TSM report 2024
The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework. All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services. The measures are aimed at helping improve standards for people living in social housing by: • Providing visibility, letting tenants see how well their landlord is doing. And enabling tenants to hold their landlords to account • Giving the Regulator insight into which landlords might need to improve things for their tenants The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly. Here are our TSM results for 2023/24
Spring 2024 Newsletter
Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
Christmas Newsletter 2023
Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
Westfield welcomes a new CEO
Introduction from Helena Evans
Stock Condition Survey - Update
We have now completed the stock condition survey project. Thank you to everyone who gave access to the surveyors. We are now analysing the data to inform our future stock investment programme. For those properties they were unable to survey, remaining surveys will be completed by members of our Maintenance Team. Staff will contact tenants directly to arrange mutually convenient appointment times. If you have any questions about this, please contact us on 01900 602906 or email enquiries@westfieldha.org.uk
Summer Newsletter 2023
Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
Plans to improve the energy efficiency of Westfield homes
With the current cost of living crisis making your home warmer and less costly to heat is a priority for us. We are currently developing plans for improving the energy efficiency of all our homes and will provide more details in the new year. UP DATE COMING NEXT WEEK
Read Article "Plans to improve the energy efficiency of Westfield homes"
House Mark Star Survey
We are inviting our tenants to take part in a STAR survey. Tenants have a central role in shaping our services.  One of the ways we do this is by asking for feedback through our Survey of Tenants and Residents (STAR). Please click on the title to take part in our Survey.
New Gas Servicing & Maintenance Contract
Following a tender process in late February/March AFM Gas Services Ltd have been appointed as our new Gas Servicing and Maintenance contractor. AFM will replace Sure Maintenance. The new contract commences on Monday 27th March 2023. Under the contract AFM will carry out all annual gas and solid fuel servicing’s, gas responsive repairs (both in and out of hours) and some heating system replacement/installation works. From 5.00pm on Friday 24th March, tenants will no longer be able to contact Sure Maintenance direct and any repairs relating to heating or hot water should be reported to us via our tenant’s portal, emailing repairs@westfieldha.org.uk or by phone on 01900 602906. We are confident that AFM will provide an excellent service and ensure homes are safe. If you have any queries, please do not hesitate to contact us.
Damp & Mould
There has been a lot of coverage in the media recently regarding damp and mould issues in rented homes and the failure of landlords to tackle the problem. There has been a particularly harrowing case of a young child’s death linked to living in a damp home and other cases of tenants living in unacceptable conditions.
Christmas Newsletter 2022
Its that time of year again where we have published our Christmas Newsletter. We hope you find it useful and informative. We welcome any feedback on the contents as well as any suggestions for future content.
Summer Newsletter 2022 (click here to read)
Welcome to our Summer newsletter 2022.
