Anti-social behaviour

Definition and our approach

The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 defines ASB as conduct that has caused, or is likely to cause, harassment, alarm or distress to any person; conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises; or conduct capable of causing housing-related nuisance or annoyance to any person. Examples of ASB include, but are not limited to:

  • Violence or Threats of Violence
  • Domestic Abuse
  • Criminal Activity, including using homes to sell illegal drugs
  • Noise Nuisance
  • Verbal Abuse
  • Damage to Property
  • Pets Causing a Nuisance
  • Substance Misuse

Where anti-social behaviour does occur we will treat it seriously and seek to resolve matters as quickly and effectively as possible. If such behaviour is of a more serious nature we will take strong action to end it including injunctions and eviction proceedings.

A complaint about anti-social behaviour can be made verbally or in writing (e.g. via letter, email or text). Each complainant will have access to a named officer, will be kept informed about the progress of their case and will play a role in determining any action to be taken.

The Association recognises that it is important to deal with matters in a sensitive manner that encourages complainants to feel confident about how the matter will be progressed.We will consider the support needs of complainants, including the possible involvement of external agencies.

Association staff will stress the importance of a conciliatory rather than a confrontational approach wherever possible. It is important that all tenants and residents recognise their responsibility not to cause anti-social behaviour and also not to behave in a way that aggravates matters. In more minor cases, and where appropriate, we expect residents to try and resolve matters between themselves, before contacting the Association.


Prevention is an essential part of our approach to anti-social behaviour and we encourage early action to prevent issues from escalating. In that respect, it is the Association’s belief that the promotion of early dialogue between the complainant and the perpetrator is often the best way forward initially.

Measures that assist us in prevention include:

  • Early interviews and interventions
  • Mediation
  • Acceptable Behaviour Contracts
  • Anti-Social Behaviour Orders.
  • Working in partnership with other agencies to review issues, including identifying  measures that prevent ASB occuring