Latest News:
- Westfield Housing Association are excited to announce that we have four, 3 Bedroomed houses to rent on the brand new development, “St Bridget's” in Brigham. The houses will be ready early spring. Click here to find out more information about how to apply.
- Board members wanted! Do you want to make a real difference to your local communities and the services that they receive? Could you help us to become even better? Find out how you can here: Click Here
- Download our latest Newsletter
- Check out the Cumbria Credit Unions video
Welcome to Westfield Housing Association
Growing from its community base, Westfield Housing Association is committed to enhancing and improving the services it delivers.
From its office in Workington, West Cumbria, the Association owns and manages around 600 homes, all located within the borough of Allerdale.
Its main objectives over the next three years are to:
- increase the number and enhance the quality of stock in ownership and management;
- improve business efficiency and effectiveness;
- develop and improve services, through partnership working where appropriate; and
- ensure continuing compliance with statutory and regulatory requirements.
Our approach to ensuring a quality and improving service is not driven by the adoption of rigid and inflexible standards and procedures. Instead we focus on doing what matters by listening to each and every customer and clearly understanding what matters to them as individuals. We encourage our staff to make decisions and meet those customer needs as they understand them, using their own common-sense and initiative. Our systems are designed to focus our work on what adds value to our customers, increasing effectiveness and reducing wasteful activities. In other words, we try to shape our work to meet customer demands recognising that, as those demands change, we need to change.
We are, in effect, a tenant-controlled organisation in that most of our shareholders are tenants; membership costs just £1 and entitles the shareholder to vote in the Board election at each Annual General Meeting.
