Responsibilities and Rechargeable Repairs

Tenant Responsibilities

It is the tenant’s responsibility to tell us about a required repair as soon as possible. Reporting repairs in  a timely manner helps us to keep the property in good condition and prevent possible further problems.

It is important to remember that where a repair is needed because of negligence, wilful damage or neglect by a tenant, another household member or a visitor to your home, the repair may be recharged to you. 

There are some repairs that are the tenant's responsibility and some things that we expect to be done to help prevent problems. These include:

  • Keeping your property well ventilated to prevent the build-up of condensation and damp
  • Bath panels, toilet seats and covers
  • All cleaning, internal decoration and garden maintenance
  • Repairs to internal doors and fixings (including re-hanging and replacement), replacing door handles
  • Repairs to any type of letterbox
  • Replacing all light bulbs (including starter motors for fluorescent tubes)
  • Filling minor cracks in plaster
  • Replacing glazing, locks and handles to windows
  • Replacing worktops, floors and any other item due to misuse by you, your family or visitors
  • Repairing any goods installed by you and making good any damage caused by the failure of such installations (for example washing machines, dishwashers, security lights, cookers, flooring etc be aware that gas cookers must be fitted/removed by a Gas Safe contractor)
  • Fittings for gas cookers
  • Bleeding and ventilating radiators
  • Replacement and repair of washing lines (does not include communal lines)
  • Replacing lost/stolen keys or keys snapped in locks
  • Keeping your smoke/carbon monoxide alarms clean and regularly tested
  • Repairing/replacing TV aerials
  • Pest control

Our Responsibilities

It is our responsibility to keep the structure and outside of your home in a good condition this includes:

  • Outside walls, outside doors, window sills, window catches, sash windows, frames including
    any decorating needed outside but not replacement glass
  • Drains, gutters, outside pipes and the roof
  • Chimney stacks, Chimneys and flues
  • Footpaths, steps or other access points
  • Boundary walls and fences but not those you share with your neighbours
  • Keeping installations for water, gas, electric, sanitation in working order
  • Wear and tear in communal area’s including lightbulb replacements
  • Repairing fences, walls and gates at the rear of the property that border public highways and public path
  • Repairs this fixtures and fitting in your home including kitchen units, doors pipes and heating

Rechargeable Repairs

If a repair is required due to damage caused by the tenant, their household or any visitors, or as a result of the tenant's negligence, it will be treated as rechargeable i.e. payable by the tenant. You will be advised if a repair is rechargeable and a payment method will be agreed with you. If you are ending your tenancy any rechargeable repairs will be identified and payment required before you leave.

Rechargeable repairs can be raised for both the interior and exterior of the property, including gardens.

If you do not pay for a rechargeable repair as required, legal action may be pursued for recovery of the debt. Ongoing or serious damage will be regarded as a breach of the tenancy agreement and could result in your eviction from the property.

Please always treat your home respectfully and maintain it in line with the requirements in the tenancy agreement.



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