• Listen

Tenant portal

  • Login / Register

Westfield Housing Association

How are we doing?

Tell us about your experience

  • Home
  • Your home
    • Get involved and make a difference
      • Customer Panel
      • Customer Panel Meeting Minutes
        • Customer Panel April 22 Minutes
        • Customer Panel August 2022 Minutes
        • Customer Panel December 2022 Minutes
        • Customer Panel March 23 Minutes
        • Customer Panel May 23 Minutes
        • Customer Panel Sept 23 Minutes 3
        • Customer Panel Nov 23 Minutes
      • Our calendar of events 2023
    • Plans to improve the energy efficiency of Westfield homes
    • Money, Benefit and Wellbeing Advice
      • Help for Households
      • Energy Saving Tips Sheet
      • Winter Warmth Funding 1
      • Energy Cost Saving Information Sheet
      • Independant Financial Support And Energy Advise Sheet 1
      • Winter Advice Leaflet For Families With Babies Ccc
      • Money Helper. Free & impartial help with money
      • StepChange. Free and impartial Debt Advice
    • Your documents
    • Paying your rent
      • Rent arrears
      • Struggling To Pay Your Rent Advise Sheet
      • Your account statement
    • Repairs and maintenance
      • Your repairs history
      • Responsibilities and rechargeable repairs
      • Report a repair
      • Advice sheets
      • Adaptations
      • Planned Maintenance and Improvements
      • How can we help prevent fires in housing? (zurich.co.uk)
      • Decent Home standard
      • Gas servicing
        • Safety Works
      • Damp & Mould
    • Anti-social behaviour
      • A Guide to Anti-Social Behaviour
      • Reporting anti-social behaviour
    • Your rights & responsibilities
    • Complaints
      • Let us know if you are happy
      • Let us know if you are unhappy
      • Make a Complaint
        • Complaints form (tenant)
        • Complaints form (non-tenant)
      • Code Self Assessment Form 2023
    • Tenancy Guide
    • Ending your tenancy
    • Mutual exchange interest form
  • Find a home
    • Application form
    • Our Allocations process
    • Other housing options
    • Threatened with homelessness
    • Our homes
    • Our Housing Register information
    • Mutual exchanges
    • Transfers
    • Access To Homes Policy February 2023
    • Our Development programme
      • Development Update April 2023
  • About us
    • Our history
    • Our board
      • Board structure
      • The role of the board
      • Become a member
      • Annual general meeting
      • Board membership and remuneration policy
      • Board area
    • Our staff
    • Our performance
    • Privacy
    • Our policies and other key documents
    • Our Development programme
      • Development Update April 2023
  • Jobs
  • News
  • Contact us
  • Pay your rent
  • Home
  • Find a home
  • About us
  • Jobs
  • Contact us
  • Our news

Our policies and other key documents

Governance policies

Title File Size
Governance And Financial Regulations Policy February 2023 600KB
Board Code Of Conduct Team Charter February 2023 173KB
Board Membership Remuneration Policy February 2023 223KB
Notice Shareholding Membership Policy 30 June 2023 83KB

Operational polices

Title File Size
Mutual Exchange Policy 98KB
Complaints Policy 2MB
Customer Engagement Strategy 205KB
Eviction Policy And Procedure 245KB
Equality Diversity Inclusion Policy August 2022 193KB
Tenancy Fraud Policy November 2022 202KB
Rent Setting Policy November 2022 2MB
Fire Safety Policy Communal Flats Minto Centre 250KB
Development Strategy 2023 To 2026 378KB
Damp And Condensation Policy Procedure May 2023 245KB
Domestic Heating Policy Procedure May 2023 321KB
Anti Social Behaviour Policy Procedure 209KB
Access To Homes Policy February 2023 266KB
Electrical Safety Policy Procedure August 2023 321KB
Asset Management Strategy 2023 642KB
Customer Engagement Strategy 2023 2026 272KB

Other key documents

Title Added On File Size
Annual Report 2021 22 Fri, 15 Sep 2023 2MB
Annual Accounts 2022 23 Fri, 15 Sep 2023 4MB
Business Plan 2023 2028 Fri, 15 Sep 2023 972KB
Annual Report 2022 2023 Thu, 28 Sep 2023 4MB

About us

  • Our history
  • Our board
    • Board structure
    • The role of the board
    • Become a member
    • Annual general meeting
    • Board membership and remuneration policy
    • Board area
  • Our staff
  • Our performance
  • Privacy
  • Our policies and other key documents
  • Our Development programme
    • Development Update April 2023

Westfield Housing Association
Minto Centre
Nilsson Drive
Westfield
Workington
CA14 5BD

  • T. 01900 602906
  • E. enquiries@westfieldha.org.uk
  • Find a home
  • About us
  • Jobs
  • Contact us
  • Privacy
  • Admin

Board area

Copyright © 2023 Westfield Housing Association

  • Disability Confident
  • UKHA Inside Hosuing Winner
  • UKHA Inside Hosuing Winner