Repairs and maintenance
We aim to deliver a first- class repairs and maintenance service that keeps tenant’s homes safe and in good condition. The service includes:
- Responsive repairs (repairs instructed mainly as a result of repairs reported by tenants),
- Cyclical works such as external decoration and works to maintain safety such as annual gas safety checks, electrical safety inspections and fire safety checks
- Planned Maintenance works: Improvements such as kitchen, bathroom, central heating and window and door replacements and upgrades, re-wiring and structural works to maintain and improve the quality of a property.
We work to ensure that repairs and improvements are carried out to a high quality, including completed right first time. We use local contractors to carry out works. These contractor’s must meet prescribed criteria, including all relevant accreditations and qualifications, to join our Approved Contractor list and undertake repair works on our behalf.
We take a great deal of pride in the quality of our repairs service and are committed to achieving continuous improvement. We particularly value any feedback on the service received (good or bad) in order to help review and improvement. Feedback can be provided by logging into your Portal and telling us what you are happy with, or where you think we need to improve. Alternatively, feedback can be provided by email, telephone or letter. We carry out monthly surveys of a sample of tenants who have recently had repair or improvements carried out in order to ensure regular feedback
Although Westfield Housing are responsible for most of the essential services and structural repairs on your home, when it comes to repairs and maintenance, there are some areas that are the tenants’ responsibility. These are detailed on the Responsibilities and Rechargeable Repairs page of this website.