Has any one lost a cat in Westfield?
A tenant has asked us to put this on Facebook. If this cat belongs...
Welcome to Westfield Housing Association
We are a small community housing association based in Westfield, Workington providing a range of high quality, affordable homes in West Cumbria. Our provision includes the Footsteps Nursery, providing early years learning for some 200 children.
Cost of Living Help from Westfield Housing Association
We understand the pressures being caused by the current cost of living crisis and are working to ensure that any support required is available to all tenants.
Contact us for support with income maximisation and welfare benefits advice. We also work closely with other organisations to access funding that you might be eligible for to help you in the short term. You can also check out our Money, Benefits and Wellbeing Advice pages.
If you are experiencing problems because of the cost of living, or another matter, please speak to us. We will do our upmost to assist.
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The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework. All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services. The measures are aimed at helping improve standards for people living in social housing by: • Providing visibility, letting tenants see how well their landlord is doing. And enabling tenants to hold their landlords to account • Giving the Regulator insight into which landlords might need to improve things for their tenants The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly. Here are our TSM results for 2023/24
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Just a reminder, as publicised in our recent newsletter. We have reviewed our office opening hours and can confirm as from the week commencing Monday 29th April 2024 our opening hours will change to; Monday to Friday 9.00am to 1.00pm. This arrangement is being trialled and will be monitored for a three month period to see if we are meeting the demand of our customers. If you have any questions regarding these changes or you have any suggestion for future office opening hours please let us know. Please note tenants can still meet with staff between 1.00pm and 5.00pm but will need a pre booked appointment.
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Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk
GOOD LUCK BOYS, LETS BRING IT HOME!! ⚽️⚽️⚽️
We still have seats available for our family Blackpool trip on Saturday 3rd August 2024.
Don't delay...
