Welcome to Westfield Housing Association

Welcome to our latest newsletter. We hope you find it useful and informative. We welcome feedback on any of the content as well as any suggestions for future content. If you would like a paper copy of this Newsletter please let us know on 01900 602906 or email us on enquiries@westfieldha.org.uk

Colleagues from Cumberland Council today attended the opening of six new bungalows built by Westfield Housing Association on land gifted by the former Allerdale District Council. The bungalows, completed in June 2024 on the old welfare site in Workington, will provide affordable and suitable housing for the over 55s and those with mobility issues. The homes will allow them to access versatile accommodation that can adapt to changing circumstances, therefore allowing the tenants to live in their local community for longer.

The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework. All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services. The measures are aimed at helping improve standards for people living in social housing by: • Providing visibility, letting tenants see how well their landlord is doing. And enabling tenants to hold their landlords to account • Giving the Regulator insight into which landlords might need to improve things for their tenants The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly. Here are our TSM results for 2023/24