TSM report 2024
Satisfaction with the range of services delivered by Westfield is high with many measures receiving over 90% satisfaction. This includes satisfaction with the overall services provided at 95%, whilst there is even higher satisfaction for the safety of the home and keeping residents informed, treating them fairly, the neighbourhood as a place to live and being easy to deal with. Just two measures received satisfaction levels below 80%, these being the upkeep of the communal areas (75%) and the handling of complaints where just 18% of residents were left satisfied. However, just seven residents made complaints.