Money and benefits advice

During the last year we have re-organised our housing team, in part  to enable better levels of support and advice.  If you are facing any problems or struggling with any aspects of your tenancy we want you to know that we are here to help.  For example, if you are unable to pay your rent or are facing any other financial hardship, your first, and so very important step, is to talk to us.  We will listen and offer advice and support tailored specifically to your circumstances.  We can perform a benefits check; prepare a payment plan and budgeting plan; check you are not paying over the odds for energy, telephone etc.  We can even contact any creditors you may feel  unable to face.   There may be instances where you may need more specialist financial advice in which case we can refer to  organisations such as West Cumbria Community Money Advice or the Citizens Advice Bureau..