Growing from its community base, Westfield Housing Association is committed to enhancing and improving the services it delivers.
From its office in Workington, West Cumbria, the Association owns and manages around 500 homes, all located within the borough of Allerdale.
Its main objectives over the next three years are to:
- increase the number and enhance the quality of stock in ownership and management;
- improve business efficiency and effectiveness;
- develop and improve services, through partnership working where appropriate; and
- ensure continuing compliance with statutory and regulatory requirements.
Our approach to ensuring a quality and improving service is not driven by the adoption of rigid and inflexible standards and procedures. Instead we focus on doing what matters by listening to each and every customer and clearly understanding what matters to them as individuals. We encourage our staff to make decisions and meet those customer needs as they understand them, using their own common-sense and initiative. Our systems are designed to focus our work on what adds value to our customers, increasing effectiveness and reducing wasteful activities. In other words, we try to shape our work to meet customer demands recognising that, as those demands change, we need to change.
We are, in effect, a tenant-controlled organisation in that most of our shareholders are tenants; membership costs just £1 and entitles the shareholder to vote in the Board election at each Annual General Meeting.